Need Help Finding Your Driver?
Custom Travel Planning • iTravel
If Something Comes Up
Flight delays, hotel or tour changes, check-in issues, things happen while traveling. Here's exactly what to do so you're never left waiting.
What To Do First
Contact the supplier listed on your itinerary first. They're your first point of contact for any delay, change, or check-in issue.
Have our concierge service? Call the number listed for that service directly.
Still no driver or guide in sight? Call the 24/7 emergency number provided on your itinerary before assuming anything's gone wrong.
Need to take a taxi after trying to reach us? Ask for a receipt so it can be reimbursed.
What Counts as a "No Show"
If you don't reach our local supplier or the 24/7 emergency number, and you don't see your driver or guide, it will be considered a no show. Reaching out first protects your trip and your reimbursement, so always call before assuming you've been left behind.